In what cases can a lawsuit be filed against Talkar?
Telcar imports and markets Kia, SERES and KGM vehicles in Israel, and therefore you can file a claim against the company after purchasing a vehicle from one of these manufacturers. Most often, the desire to file a claim arises due to the discovery of A problem after purchasing a vehicle New and the company's unwillingness to exchange the vehicle for a new one or agree Cancel the car deal And return the customer's money.
Except in very exceptional cases, no car importer, including Telcar, will agree to cancel the transaction and insist to the customer that all the importer must do is Repair the vehicle, even if the repair is complex and requires dismantling the vehicle. Sometimes the repair itself may take a very long time (sometimes weeks or even months).
The reason no importer is interested in canceling the transaction is that when the transaction is canceled, the importer loses very significant amounts of money, and there is no desire to create a precedent that other customers may take advantage of. The more easily the importer allows the transaction to be canceled, the more money the importer will lose more quickly.
יחד עם זאת, אף יבואן לא יספר לכם שעל פי חוק רישוי שירותים ומקצועות בענף הרכב כתוב במפורש במסגרת הגדרת "אחריות" שעל היבואן החובה גם להחליף את הרכב במסגרת תקופת האחריות, ולא רק לתקן את הרכב.
It is important to note that sometimes a lawsuit against Talcar is filed against the company טלקאר חברה בע"מ, ולעיתים נגד חברת טלקאר מוטורס בע"מ.
Lawsuit against Talcar to cancel a new vehicle purchase deal
If you received a new vehicle and it turned out to be defective, and you are considering filing a lawsuit against Telcar to cancel the transaction, it is important to know that the faster you act and the shorter the time you file your claim relative to the date of receipt of the vehicle, the higher your chances of succeeding in your claim.
However, it is also possible to file a lawsuit against Telcar to cancel the transaction even if months have passed since the date of receipt of the vehicle, and in some cases even years. The long period of time that has passed since the date of receipt of the vehicle is not necessarily what will prevent the court from determining that you are entitled to cancel the transaction. Of course, each case will be examined according to its individual circumstances.
Lawsuit against Talcar to replace the vehicle with a new one
There is also the possibility of filing a lawsuit against Talkar and demanding the Replacing the vehicle with a new oneThis remedy is usually claimed within the framework of The statement of claim As an alternative remedy to the remedy of canceling a transaction.
In some cases, this remedy is claimed as a primary remedy when the vehicle has a serious or recurring fault and the customer does not wish to continue using a vehicle with a substantial defect or a vehicle that cannot be repaired.
חשוב לדעת שזכותכם לדרוש החלפת רכב (ולא רק תיקונו) אם מדובר ברכב שנמצא עדיין בתקופת אחריות, מכוח הגדרת "אחריות" בחוק, שקובעת כך:
""אחריות" – מתן שירות, בלא תשלום, לאחר מכירת רכב או מוצר תעבורה, הכולל תיקון, טיפול or replacement of the vehicle או של מוצר תעבורה, כדי להבטיח את תקינותם; "
Claim against Talcar if there are no spare parts in stock
Another problem in the garden is being served Lawsuits against car importers Many are faced with a constant shortage of spare parts. Sometimes the problem is so severe that the customer is forced to wait weeks or months for the relevant spare part to arrive to repair the vehicle.
Of course, this matter is also regulated by law, and importers won't bother telling you that the law states that they must provide spare parts within 7 business days:
"(א)יבואן ישיר יספק מוצרי תעבורה לכל רכב מתוצר שהוא מייבא לשם תחזוקת הרכב ושמירה על תקינותו, לתקופה כאמור בסעיף 41(א)(3)(א).
(b) An indirect importer shall supply transportation products for the vehicle he imports for the purpose of maintaining the vehicle and maintaining its proper condition, for the period as stated in Section 42(a)(4)(a).
(third) A direct importer and an indirect importer will supply a transport product for a vehicle model that they import, within seven working days from the date of receipt of the order; however, a direct importer may supply a transport product for a vehicle model that it does not import, within 14 working days from the date of receipt of the order.
(ד) הוראות סעיף קטן (ג) לא יחולו בשל עיכוב בהספקה של מוצר תעבורה, שאינו עולה על 45 ימי עבודה מיום קבלת ההזמנה, ובלבד שהיבואן הישיר או היבואן העקיף הוכיח כי עשה כל שביכולתו לספק ללקוח מוצר תעבורה בתוך התקופה כאמור באותו סעיף קטן ונקט את כל האמצעים הדרושים להזמנת מוצר התעבורה מכל מקור סביר שממנו ניתן להשיגו באותה העת, וכי לא היתה לו שליטה על העיכוב בהספקה."
Pay attention – The law allows spare parts to be provided even within 45 business days, but these are exceptional cases and according to the ruling, war does not necessarily enter into those exceptional cases.
Class action lawsuit against Talcar
Besides the possibility of filing a lawsuit against Talkar personally, you can also file a lawsuit against Talkar. Class action lawsuit against Talcar on behalf of a large group of victims who were harmed by the company in a very similar or identical manner.
במסגרת תביעה ייצוגית נגד טלקאר שעסקה בעניין מתן אחריות יצרן נקבע כך (ת"צ 45915-03-22 לילך ספיר נ' טלקאר חברה בע"מ):
As a general rule, vehicle components and systems are not designed to last forever and without any malfunctions, and it is clear that most of them have an expiration date. It is also accepted that the warranty period defines the relationship between the parties and the manufacturer and importer's responsibility for the vehicle's parts and components. However, as was clarified in the Stern case, a vehicle is a significant expense in the life of every family (usually second only to housing), and when a manufacturer knows of a malfunction in one of the vehicle's components, including accelerated wear and tear of a particular component that is supposed to last a long time, it is its duty to inform the vehicle owners about the malfunction and to repair it.
This obligation applies all the more when the existence of a fault is discovered within the warranty period, but it occurs in a gradual manner and will be discovered in some vehicles after the warranty period. The manufacturer cannot repair only vehicles in which the fault materialized, and it is obliged to accept responsibility for the fault as a whole and to repair also vehicles in which the fault materialized at a later date.
Lawsuit against Telcar for misleading a customer
באחת התביעות שהוגשו נגד טלקאר נדון מקרה בו לקוח הוטעה ונמכר לו רכב מתצוגה כרכב חדש (ע"א 3129/02 טלקאר חברה בע"מ נ' שחר רייספלד).
The court ruled as follows:
A vehicle that was in a showroom was sold to customers. The customers were not told that it was a display vehicle. Are the customers entitled to compensation? This is the question underlying this appeal. Assuming that there is a right to compensation, the question arises of the scope of compensation based on the data proven in this case.
…
There was no dispute that the vehicle that the respondents received was a vehicle that was in the showroom. It should be emphasized that this was a vehicle that was in the showroom without keys and not a vehicle that potential buyers were driving. A few days after receiving the vehicle, the respondents demanded that the appellant replace the vehicle with another car that was not in the showroom. The appellant refused and the respondents filed the claim that is the subject of the appeal.
…
אנו סבורים כי צדקה הערכאה הראשונה בקביעה העקרונית שקיימת חובת גילוי לגבי העובדה שהרכב עמד בתצוגה. התצוגה אף היא בגדר שימוש, אף ששימוש זה איננו זהה ל"הורדה של הרכב לכביש" או לפחות לא הוכח בדרך הראויה (על ידי חוות דעת של שמאי) שהשוק מתייחס לרכב מתצוגה כמו אל רכב ש"הורד לכביש". אין הדבר ברור על פניו כלל ועיקר: הרי, כשיימכר הרכב על ידי רוכשיו כ"יד ראשונה" לא יהיה עוד מקום להבחין בין הכניסות הרבות של הרוכשים עצמם לבין כניסותיהם של האנשים שבחנו אותו בתצוגה. עם זאת קיימת חובת גילוי מוחלטת בסעיף 2(א)(15) חוק הגנת הצרכן, התשמ"א – 1981…
The appellant knew about the inconsistency and did not disclose it to the buyers, therefore, and despite the document that the buyers signed at the time of purchase, they are entitled to rely on the inconsistency in light of the provision of Section 16 of the Sales Law…
In conclusion
A lawsuit against Telcar can be filed after purchasing Kia, SERES, or KGM vehicles, which Telcar imports and markets in Israel.
You can consider filing a lawsuit against Telcar if you received a new vehicle that has problems, or if the vehicle suffers from repeated malfunctions (or a single, significant malfunction), or if the company fails to provide spare parts within the time period specified in the Automotive Services and Professions Licensing Law.
As part of a lawsuit against Talcar, several remedies can be sought: cancellation of the transaction, replacement of the vehicle with another (new) one, financial compensation, and reimbursement of legal expenses.
