Claim against a foreign or Israeli airline – how to receive financial compensation?

Is it possible to file a lawsuit against a foreign airline in Israel?

First, it is very important to know that any claim against an Israeli or foreign airline can be settled in Israel and can be heard under Israeli law, and not European law, provided that the flight took off from Israel or was supposed to land in Israel. במצב כזה אין צורך לפנות לבתי משפט בחו"ל ואתם תוכלו למסור את כתב התביעה שלכם לנציג החברה בישראל, Even if it is a foreign company (How to locate the foreign company's representative in Israel is detailed later in this article).

again, Before filing a lawsuit against a foreign or Israeli airline, one must first understand whether there has been a violation of any law or Breach of agreement בין חברת תעופה לבין הלקוח. לדוגמה; עיכוב טיסה העולה על שמונה שעות או ביטול טיסה מהווה הפרה של חוק שירותי תעופה (פיצוי וסיוע בשל ביטול טיסה או שינוי בתנאיה), תשע"ב – 2012 (הידוע גם בתור "חוק טיבי"), ומזכה את הלקוח בפיצוי כספי.

נכון לכתיבת שורות אלה (הסכום מתעדכן מעט מדי שנה) כל נוסע יוכל לקבל בנסיבות המתוארות פיצוי כספי שיכול להגיע עד 3,340 ש"ח בגין ביטול הטיסה (גובה הפיצוי נקבע בהתאם למרחק הטיסה). בנוסף, ניתן לדרוש פיצוי additional עד 11,120 ש"ח בגין אי קבלת ההטבות הקבועות בחוק שירותי תעופה.

Lawsuit against an Israeli airline

Check your flight ticket to see which airline has committed to flying you. Sometimes you will discover that you received a flight ticket from one airline, but in fact you flew on a plane bearing the name and symbols of another airline. In these cases, you should file a claim against the airline that issued your ticket.

The next step is to find her name. Legal of the airline and its C.I.P. number. For example; the legal name of El Al Airlines הוא אל על נתיבי אויר לישראל בע"מ, ומספר הח.פ. שלה הוא 520017146.

את השם המשפטי ואת מספר ח.פ. ניתן למצוא על הקבלה שהתקבלה מחברת התעופה, לעיתים בדוא"ל שקיבלתם מחברת התעופה או דרך אתר האינטרנט של חברת התעופה. אם לא מצאתם את הפרטים הנחוצים כדי להגיש תביעה נגד חברת התעופה, נסו לגלוש לאתר Corporations Authority and write the name of the company as you know it. You will get a result similar to this:

If you click on the corporation number (marked in blue) you will get the following screen which will show you the address to which the The statement of claim After filing a lawsuit against the Israeli airline:

Lawsuit against a foreign airline

Filing a lawsuit against a foreign airline is not fundamentally different from filing a lawsuit against an Israeli company. The main difficulty stems from this שמרבית הנוסעים כלל לא מודעים שהם לא צריכים להגיש תביעה בחו"לand can conduct legal proceedings in Israel, in view of The obligation of every airline to appoint an authorized representative in Israel to receive letters of complaint on its behalf for lawsuits filed against her in Israel.

To locate the representative or representative office of the airline you wish to sue, visit the website of Civil Aviation AuthorityOn this website you can locate the representatives of foreign companies (note that the list is updated and changes from time to time).

After clicking on the caption "נציגי חברות תעופה זרות" תגיעו למסך הבא שבו פשוט תצטרכו לרשום את שמה של חברת התעופה הרלוונטית, או לגלול ולצפות בשמות של כל חברות התעופה והנציגים המורשים. שימו לב שלחלק מהנציגים ישנה גם כתובת דוא"ל וגם מספר פקס ולחלק מהנציגים ניתן לפנות בדוא"ל בלבד.

Let's say you want to file a lawsuit against the airline. Royal JordanianIn the search field, try searching in Hebrew or English (sometimes you will only find the company by searching in English).

Once you know who the representative is and what the address is for filing the lawsuit, you still need to find out what the legal name of the company is in Israel, and what its tax identification number is. To do this, you will need to browse the Corporations Authority website again and type in the company name:

In this situation, you have the legal name of the foreign airline, its tax identification number, and even the address of its authorized representative to receive written claims, and you are ready to file a lawsuit against the foreign airline.

In conclusion

There is no obstacle to filing a lawsuit against a foreign or Israeli airline in Israel, provided that the flight took off or landed in Israel. Such a lawsuit will be determined under Israeli law (Airline Services Law) and not European law.

Airlines do not strictly adhere to the Aviation Services Law (neither the obligation to inform passengers of their rights nor the actual payment of compensation).

The Aviation Services Law is a short and simple law, and it is very important to be familiar with its provisions in order to file a lawsuit against an airline.

In the event that your flight is canceled or delayed for more than eight hours, passengers are entitled to many benefits, including hotel accommodation, transportation to the hotel, communication services, food and beverages, an alternative flight ticket, and financial compensation depending on the distance of the flight to your destination.

Every foreign airline has a representative office in Israel, to which a warning letter can be delivered before filing a claim or a statement of claim.

Frequently Asked Questions Regarding Filing a Claim Against a Foreign or Israeli Airline