Filing a claim for a malfunction in the air conditioner in a new vehicle with the assistance of attorney Eddie Blitstein
Attorney Eddie Blitstein has many years of experience And proven successes In lawsuits against car importers and car dealers regarding defects in vehicles, including a malfunction in the air conditioner in a new vehicle.
If you need it Professional legal assistance In this area, you are invited to contact Attorney Eddie Blitstein as soon as possible. It is recommended that you prepare in advance all documents relevant to the air conditioner malfunction (vehicle maintenance history, letters you sent, responses you received, recordings of conversations regarding an air conditioner malfunction in a new vehicle, or any other evidence that can help prove your claims).
A malfunction in the air conditioner in a new car justifies filing a claim
אחת הסיבות שאנשים מעדיפים לרכוש רכב חדש היא ההנחה שברכב חדש לא יהיו תקלות שמצריכות להגיע למוסך (בניגוד לרכב משומש שקנייתו בדרך כלל מתחילה בביקור במוסך ל"יישור קו"). לעיתים הנחה זו מתבררת כשגויה ומתברר שיש תקלה במזגן ברכב החדש שנקנה מאחת מיבואניות הרכב.
תקלה במזגן ברכב חדש יכולה להיות בעייתית במיוחד מכיוון שתקלה זו יכולה "להשבית" את הרכב למשך זמן רב מאוד במוסך החברה. הדבר חמור במיוחד בחודשי הקיץ משום שהרכב הופך להיות ל"תנור נייד" ולעיתים בלתי אפשרי לשבת ברכב ללא מזגן.
You won't believe it, but our office receives quite a few inquiries about this matter, and the applicants don't know what to do, especially when the garage states: Vehicle repairs may take weeks and sometimes many months.In such a situation, the customer is held hostage and the company does not agree. Cancel a deal for a new carAnd not even replace it with a new vehicle of the same model. In the best case, the company offers to receive a replacement vehicle, usually not of the same model but of an inferior model. The company is not willing to talk about financial compensation at all.
In one case that came to our office, a client purchased a luxury Audi car through Parallel import And discovered after a short time that there was a malfunction in the air conditioner. It is important to know that a vehicle imported through parallel import is also entitled to the same warranty as a vehicle of the same model sold in Israel by the official importer.
Following the same air conditioner malfunction, the customer was forced to go to the importer's garage to have the malfunction repaired. The importer's garages They tried to solve the problem with the air conditioner for over a year., and the vehicle was in the garage Continuously for over six months, without being fixed.
בנסיבות אלה משרדנו הגיש תביעה גם כנגד היבואן המקביל וגם נגד היבואן הרשמי שמספק את האחריות בישראל. כנגד היבואן המקביל נדרש סעד של ביטול עסקה או החלפת הרכב באחר, בתוספת פיצויים כספיים. כנגד היבואן הרשמי נדרש סעד של החלפת הרכב באחר, מכוח הגדרת "אחריות" בחוק רישוי שירותים ומקצועות בענף הרכב, התשע"ו-2016, ופיצויים כספיים.
Court rulings regarding air conditioning malfunctions in new vehicles
A malfunction in the air conditioner in a new car is not an uncommon problem, and court rulings can be found that deal with this matter. What is particularly striking in these rulings is the determination that a malfunction in the air conditioner causes great discomfort. And you can cancel a transaction if the fault is not repaired within a short period of time, and receive back the entire cost of the vehicle as paid at the time of purchase.
כך לדוגמה נפסק במסגרת ת"א 57388/05 ליסקאר אור נ' חברת מכשירי תנועה בע"מ:
The defendant attached approximately five work cards/repair orders in which it is explicitly stated that Claiming a defect in the air conditioning systemIt is apparent that the plaintiff's inquiries regarding the problem with the air conditioning system began as early as 30.06.03, About a month and a half after purchasing the vehicleIt also appears from the work/repair order cards that no solution was found for this problem and the plaintiff did indeed find herself repeatedly contacting the garage requesting repairs, when it is undisputed that the garage Authorized In Eilat, he was unable to find a solution for about a year and a half.
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The plaintiff informed the defendant, about a month and a half after receiving the vehicle, that there was a problem with the air conditioning system and that she was not satisfied with the vehicle. It is clear that for a vehicle in which such a substantial defect was discovered immediately after its purchase, it would be appropriate for the defendant to consider replacing it immediately.. Contacting the defendant after about a month and a half and being notified that the product she provided was defective is a very reasonable time.Moreover, it appears that when attempts were made to repair the defect in the new vehicle to no avail, The defendant had to replace the vehicle with another vehicle in good condition..
The defendant's offer to purchase the vehicle at today's market price cannot be accepted, as there is no doubt that the plaintiff purchased a new vehicle with the best of her money and did not receive a working vehicle, but was given a damaged vehicle.
A damaged vehicle constitutes a lack of conformity under the Sales Law. This is not a negligible or minor discrepancy, as determined by the court's expert. And in accordance with common sense. It is not possible and unlikely that a citizen (Eilat) would purchase a luxury Jeep and there would be an unsolvable problem with the vehicle's air conditioning system.. אי ההתאמה, שלא תוקנה במשך כשנתיים, מהווה הפרה יסודית של הסכם הרכישה והתובעת זכאית לתרופות העומדות לרשותה בחוק החוזים (תרופות בשל הפרת חוזה), תשל"א – 1970, לרבות אכיפת החוזה.
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Using a vehicle without air conditioning in a hot country like ours, and in an especially hot city like Eilat, impairs the degree of enjoyment, well-being, and comfort.
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The defendant will provide the plaintiff with a new and working vehicle of the type of vehicle that is the subject of the claim. If this is not possible, since the vehicle is from 2003, the defendant will refund the plaintiff the full amount paid by her., plus linkage differences and interest as of 5.5.03 until actual payment. On the other hand, the plaintiff will return the vehicle to the defendant as it is. Payment and return of the vehicle will be made by 1.02.2008.
As can be seen from the ruling, when there is a malfunction in the air conditioner in a new vehicle, and the problem is not repaired, the courts expect the customer to be provided with a reasonable solution such as a replacement new vehicle or cancellation of the transaction, and if the company does not provide these solutions, it risks the court ordering Canceling the deal even if years have passed since receiving the vehicle, and orders the company to return the entire amount it received for the vehicle.
After the verdict, the defendant continued to insist and filed an appeal לבית המשפט המחוזי בתל אביב (ע"א 1082/08 מכשירי תנועה בע"מ נ' ליסקאר אור). גם District Court Rejected the company's claims and agreed with the result it reached Magistrate's Court.
The District Court's ruling stated, among other things, that:
השימוש שעשתה המשיבה ברכב איננו שימוש רגיל שניתן להעריך אותו לפי הנוסחה שמציע ב"כ המערערת, שכן בית משפט קמא קבע בלשון שאיננה משתמעת לשתי פנים ושאיננה מצריכה פרשנות, Because the vehicle could not be used without repairing the fault in the air conditioning system..
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The trial court added that this was not a minor malfunction, but a real malfunction that impaired the ability to use the vehicle, especially since this was a lawyer residing in Eilat, who also has an office in Tel Aviv. Therefore, there is no need to exaggerate the vital need for the air conditioning system on long trips., and according to the court: "שימוש ברכב ללא מיזוג אוויר במדינה חמה כמדינתנו ובעיר חמה במיוחד כבאילת, פוגם במידת ההנאה, הרווחה והנוחות.
The rejection of the appeal process led to a positive outcome. Legal expenses כנגד החברה בסך 10 אלפים שקלים בתוספת מע"מ.
What to do after discovering a fault with the air conditioner in a new car?
גילוי תקלה במזגן ברכב חדש עשוי להעיד על "אי התאמה" בהתאם להוראות חוק המכר. במקרים אלה על הלקוח להודיע מיד לחברה על תקלה במזגן ברכבו ולא לחכות לכך שאולי הבעיה תפתר מעצמה.
If the company's garage is unable to fix the air conditioner problem within a short period of time, the vehicle owner must notify the company immediately. And in writing On canceling the deal.
If the vehicle owner delays, he may significantly reduce the chance that the court will grant his request to cancel the transaction after filing. Claim, and in some cases the court may dismiss the claim altogether if the client delays.
It is important to know that within the framework of a claim to cancel a transaction following a malfunction in the air conditioner, it is possible to demand both financial compensation and to demand that the defendant be charged with the legal expenses that the plaintiff will be forced to pay throughout the procedure (lawyer's fees, court fees, etc.).
It is highly recommended to consult with Lawyer against a car importer In cases like this, to receive instructions on how to act to increase the chances of success.
In conclusion
A malfunction in the air conditioner in a new vehicle may causeMental anguish A big thank you to the car owner, because it is very difficult (and sometimes even impossible) to drive a car without proper air conditioning in a country as hot as Israel.
The courts have recognized a malfunction in the air conditioner in a new vehicle as a justified reason to demand cancellation of a transaction or replacement of the defective vehicle with a new, working vehicle.
If there is a malfunction in the air conditioner in the new vehicle you received, you must act immediately and notify the company of the malfunction. If the company does not repair the malfunction in the air conditioner within a short and reasonable period of time, you must notify the company in writing that you are canceling the deal. In the vast majority of cases, the company will refuse to cancel the deal and you will be forced to file a lawsuit in court as soon as possible.
In some cases, it will be possible to notify the cancellation of a transaction without allowing the company to repair a malfunction in the air conditioner in a new vehicle.
Our office is managing Lawsuits against car importers On behalf of customers regarding air conditioning malfunctions in new vehicles.
